Squadly

Refund Policy

Effective date: 14 July 2026

Short version: if you're not happy with Squadly Pro, tell us within 14 days of being charged and you'll get a full refund. No forms, no interrogation.

1. The 14-day guarantee

You may request a full refund of a Squadly Pro subscription charge within 14 days of the payment — this applies both to your first purchase and to any monthly renewal. It does not matter whether you used Pro features during that time.

2. How to request a refund

E-mail [email protected] from the e-mail address linked to your Squadly account, or reply to your Paddle payment receipt.
Include the e-mail address you purchased with. A reason is appreciated (it helps us improve) but not required.
Refunds are processed through Paddle, our merchant of record, back to your original payment method. Depending on your bank, the money typically arrives within 5–10 business days.

3. After a refund

When a charge is refunded, the corresponding Pro period is cancelled and your account returns to the free tier. Your account, progress, and match history are not affected.

4. After the 14-day window

Charges older than 14 days are generally not refundable, but you can cancel your subscription at any time from your profile ("Manage subscription") — you keep Pro until the end of the paid period and are simply not charged again. If you believe a charge was made in error (for example, a duplicate payment or a charge after cancellation), contact us and we will make it right regardless of the window.

5. Statutory rights

This policy is in addition to, and does not limit, any non-waivable rights you have under the consumer protection laws of your country (including the EU 14-day right of withdrawal where it applies to digital services).

6. Contact

[email protected]